DELIVERY INFORMATION

- Fast $9.95 flat rate shipping Australia-wide.
- FREE SHIPPING on orders over $150 (within Australia).
- Same day dispatch Mon-Fri. *
- All orders are trackable.

* For orders placed before midday (excluding public holidays, sales, school holidays & peak season). Next business day dispatch for all other orders.


How much is shipping?
Orders with a product total over $150 – Shipping is FREE to anywhere in Australia.
Orders with a product total less than $150 – Shipping is $9.95 to anywhere in Australia.

When will my order be dispatched?
Same day dispatch for orders received and paid for before midday (AEST) Monday-Friday.
Next business day dispatch for orders received after midday or on weekends, public holidays, school holidays or during sales & peak times.

How long will my order take to get to me?
Delivery time will vary depending on the destination. We are located in Ballarat 3350 in Victoria.

Can I track my order?
Yes, all our parcels are sent via Australia Post’s eParcel service, which includes tracking. Australia Post will send you an email containing tracking instructions once your parcel has been collected from our warehouse.

What will happen if I am not home when my parcel arrives?
Your parcel will be taken to the nearest post office for collection. The delivery driver will leave a card in your letterbox to let you know that you have a parcel to collect.

Can I give permission for you to leave my parcel on my doorstep?
Sorry, all our deliveries must be signed for. We do not allow Australia Post to leave our parcels if there is no one home.

Are all your products in stock?
Our website uses an inventory control system that only allows you to order items which we have in stock. In the rare event that we are unable to supply an item you have ordered, we will offer you a full refund for the item.